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Dispute Resolution Form

Before the certified commission can investigate and consider your dispute, you need to file a complaint to the services provider (a broker). This usually takes 14 days to provide you with an answer and clarification.

Resolution Process
Frequently asked Questions

    Action to date

    Applicant Details







    Bank and Payment Details


    "What financial Broker did you use?"


    "Broker's website URL?"


    "What bank did you use for deposit? Ex: Revolut, Swebank..."


    "How much money did you lose in the investment with this broker?"

    Dispute Details

    Please describe the nature of your complaint.


    Please include as much information as you can, including the type of product involved, the dates the problem occurred,
    the name, address and telephone number (if you know these) of all individuals and firms involved and a description
    of the problem (please attach a separate page if you need more space than provided)

    Additional Comments

    What do you think is a fair and reasonable resolution to the dispute?


    If you are seeking payment of a sum of money please provide any relevant calculations of your claim(s)

    Information you don't have to submit:
    • Any personal identifiers (ID, driver’s license, passports, etc);

    • Financial documents including bank account statements and credit card information;

    • Personal account information: login, password, email address.